Customer Service

If you have questions about our services, beyond the resources on this website, please reach out to us.
Call us: 912-367-9841 or CLICK HERE TO FIND OUT MORE

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Patient Rights

The employees and medical staff of Appling Healthcare respect the dignity and pride of each individual with unique needs and perspectives. The following reflects your rights and responsibilities as we provide you or your family care:

You Have a Right To
  • Participate in the development and implementation of your plan of care
  • Make informed decisions regarding your care
  • Know who is coordinating your care; physicians, nurses, and others involved in your care, treatment, or services, including when those involved are students or other trainees.
  • Receive considerate and respectful care without discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression, as well as source of payment for care
  • Expect your care to be given with regard to your safety and in a safe setting
  • Expect care to be given in an environment free from all forms of abuse or harassment
  • Receive appropriate assessment and management of pain
  • Ask for and receive complete and understandable information about your condition, diagnosis, treatment, prognosis, care, and discharge care in understandable terms.
  • Request and/or refuse treatment
  • Have access to treatment facilities that are available and medically indicated
  • Request auxiliary aids when necessary for effective communication
  • Receive respect for your cultural and spiritual beliefs
  • Have an Advance Directive (such as a living will or durable power of attorney for healthcare) concerning treatment with the expectation that the hospital staff and practitioners who provide care will honor that directive to the extent permitted by law
  • Designate a decision-maker in case you are incapable of understanding a proposed treatment or procedure, or you are unable to communicate your wishes regarding your care.
  • Have your family, as appropriate and allowed by law, to be involved in your care, treatment, and service decisions
  • Have your attending physician notified promptly of your admission to the hospital
  • Have a right to personal privacy
  • Receive private and confidential care
  • Receive an explanation of your bill
  • Request and receive information contained in your medical record within reasonable time frame
  • Expect that confidentiality of information in your medical record will be maintained
  • Ask for and receive guidance from the hospital Ethics Committee
  • Be free from any restraint or seclusion that is not clinically necessary or necessary in an emergency situation to ensure your immediate physical safety, or the safety of others
  • Voice concerns to hospital staff, medical staff, or patient & family adequacy without fear of reprisal or discrimination
  • Request assistance for concerns, or file a formal grievance with patient & family advocacy and receive a written response
  • Utilize the hospital’s grievance process or file a complaint with the Georgia Department of Community Health, Two Peachtree Street, NW, Atlanta, Georgia 30303, 404-657-5726 or 1-800-878-6442. Ambulatory Surgery complaints may be filed with the office of Medicare Ombudsman at 1-800-MEDICARE or www.medicare.gov/ombudsman/resources.asp

You Have a Responsibility To 

  • Provide complete and accurate health, medical and insurance information including an advance directive if available
  • Be considerate and respectful of other patients, hospital staff and hospital property and encourage your visitors to do the same
  • Honor the right to restrict visitors and comply with AHCS policy prohibiting smoking and use of illicit or non-prescribed drugs or alcohol
  • Ask questions when in doubt
  • Communicate changes in your health and/or condition to your caregivers
  • Follow your caregiver’s instructions or discuss with them any obstacles you may have in complying with your prescribed treatment plan
  • Accept responsibility for refusing treatment or not following your prescribed treatment plan
  • Be aware that your right to be involved in your plan of care does not include receiving medically unnecessary treatment
  • Meet financial obligations associated with the health care services received
  • Respect and follow hospital rules including those that prohibit offensive, threatening, and /or abusive language or behavior
  • Provide a copy of your Advance Health Care Directive if you have one
  • Keep appointments and cooperate with your health care provider. Should you have to cancel an appointment, do so at least 24 hours prior to your scheduled time.

 

Your Feedback Matters

We want to hear from you regarding your satisfaction with our care and services, as well as suggestions for improvement. To help us measure our efforts, we follow up with our patients after their hospital stay, and if we contact you by mail, we hope you will take a moment to respond to our survey questions (provided by NRC Picker). Your comments will help us improve the way we provide care. We also welcome and encourage your comments at any time. All information is used to support our efforts to continually improve the quality of your care and safety.

We encourage you to call the Patient Liaison to share your concerns at (912) 367-9841 ext.1283.

Should we be unable to resolve your concerns, we encourage you to contact the Georgia Department of Community Health, Two Peachtree St, NW Atlanta, GA 30303 (404-657-5726 or 800-878-6442).